Last updated: 2026-08-05

Account and data deletion

App: Tezser (Google Play, package com.tezser.app). Developer: Tezser LLP, BIN 240540001897, 24 Duldul St., Almaty, Kazakhstan.

Option 1. Delete in the app

1. Open Tezser and sign in.
2. Go to the Profile tab.
3. At the bottom of the screen tap Delete account.
4. Read the warning and confirm.

The account is deleted immediately: signing in with that phone number stops working and the number itself is released — you can register again as a new user if you want to.

If you have an active or scheduled ride, the app asks you to finish or cancel it first: other people are waiting for you in those rides. The same applies to a payment settlement that is still in flight — it closes automatically, after which deletion becomes available.

Option 2. Send a request without the app

If you cannot access the app (lost phone, blocked account, app uninstalled), fill in the form below or e-mail us at tezser.official@gmail.com. We delete the account once we have confirmed the request comes from its owner.

What is deleted

• first name, last name, patronymic and date of birth;
• phone number, e-mail address, password and the link to your Google account;
• profile photo, verification photos (driver and passenger) and identity document photos — together with the files in storage;
• verification biometrics and anything derived from them (including image hashes);
• vehicle data: licence plate and photos;
• linked bank cards and payment tokens;
• messages you sent in ride chats, including attachments (photos and locations);
• your routes, recurring ride schedules and ride requests;
• device tokens for push notifications and the last known location.

What is retained, and for how long

Records of completed rides and payments (date, amount, settlement) are kept for 3 years after the account is deleted — required by the accounting legislation of the Republic of Kazakhstan, and needed to resolve disputes and prevent fraud (see the Privacy Policy, section 8).

Those records are anonymised: they no longer contain your name, phone number, e-mail or photos, and they cannot be linked back to you using Platform data. They are destroyed once the retention period ends.

Ratings and messages written by other users also remain: that is their data, and we cannot delete it on your request.

Timelines

• In the app — immediately, at the moment you confirm.
• By request — acknowledged within 3 business days, deleted no later than 30 days after we receive the request.

Before you delete

Withdraw any remaining wallet balance first: withdrawals are impossible once the account is deleted.

Questions

Tezser LLP, 24 Duldul St., Almaty · tezser.official@gmail.com · WhatsApp: +7 776 953 9648